Handling Pest Control Services

Eric Ronning

Here's an easy-to-print, (.pdf) list of the questions to ask pest control services. Space has been provided below each question for you to take notes on their answers.

When choosing a pest control service company, don't trust the references they give you; instead, ask people you know. If they can't give you the name of a good company, maybe they can tell you whom to avoid. Never pick the first company you come across. Try to find three companies that offer free inspections, and have them all come out to assess the situation. Compare their prices, how professional they appear (physical appearance, dress, vehicle, and supplies), and how they answer your questions. When the pest control operators (PCOs) are at your house for the inspection, let them know that you'll be getting inspections and estimates from several companies. It may encourage them to do a better job and offer you better deals. Finally, tell them you have a series of questions, and that you won't be making your decision immediately.

Questions to Ask Before the Inspection:

Will the technician servicing my house be state certified?
How does your company keep updated on the latest techniques and requirements?
Does your company have liability insurance in case of accidental damage to my property?
Does your company offer worker's comp insurance, in case an employee gets hurt at my house?
Is your company bonded to protect me against the possibility of negligent or improper work, or a breach in contract?
What are the terms of your service agreement?
How often will the pest control operator (PCO) come out? Monthly? Quarterly? When called? How much does each visit cost?
Does your company use integrated pest management (IPM) techniques, or do you spray and leave?
Does your company offer light carpentry/maintenance services such as caulking holes/cracks, fixing leaky pipes, or patching window screens? Is there an extra fee?
Does your company offer a guarantee? What does it entail?
What is your cancellation policy?
Will you allow me to hang out during the inspection? Will you explain to me what you're looking for and what you're finding?

Questions for After the Inspection:

What risks are posed by the pest(s) found?
What happens if I do nothing?
What results should I expect from your pest control service? Pest reduction, or elimination?
How long will it take to solve my pest problem?
What different pesticide options do you have for this/these pest(s)?
May I read the labels and material safety data sheets for each pesticide, so I can confidently choose the least toxic option?
If pesticides are sprayed, how long will I have to wait before going back into the treated area? Should I take any precautions?
Are larger pests such as coons, rabbits, and opossums euthanized or relocated?
When your people return for scheduled maintenance, will there be any actual monitoring, or will they simply spray more pesticides and leave?
If I call and request a PCO to come out before the scheduled maintenance time, what is the charge?
If I find one or more of your methods to be questionable or unsatisfactory, are you willing to take my concerns into consideration and offer alternative approaches?

Final Thoughts on Dealing with Pest Control Services

During and after the inspection, ask as many questions as you can imagine, about as many pests as possible. This is the best way to find out if the pest control operator is knowledgeable about his profession, or if he's just a tool. Make sure all your questions (about pests and the business) are answered satisfactorily. Don't enter into a contract if you have any questions or confusion about any aspect of the situation, services provided, or potential costs. If you're dissatisfied with work done by your chosen pest control service, contact the company directly. Since they will want to keep you as a customer, they should be accommodating. If not, contact the Better Business Bureau.